Politique d’expédition

Shipping Policy

At Dirtista, most of our products are made to order. This means your gear is produced specifically for you after your order is placed rather than pulled from pre-stocked inventory.

Please review the information below before placing your order.

Production Time

Most Dirtista orders are produced within approximately 2–7 business days after your order is submitted.

Production times may vary depending on the product, print provider, product availability, order volume, holidays, or other circumstances outside of our control.

Business days do not include weekends or major holidays.

U.S. Shipping

After production is complete, Standard U.S. shipping typically takes approximately 2–5 business days.

Shipping times may vary depending on the product, fulfillment location, destination, carrier, and shipping method selected at checkout.

Estimated Total Delivery Time

For most Standard U.S. orders, customers should generally allow approximately 4–12 business days from the date the order is placed for production and delivery.

These delivery times are estimates and are not guaranteed delivery dates.

During holidays, severe weather, carrier delays, high-volume periods, or other unexpected circumstances, delivery may take longer.

Tracking Your Order

Once your order has been produced and shipped, tracking information will be sent to the email address provided during checkout.

Please allow time for the carrier to scan your package and update the tracking information after your shipping notification is received.

Multiple-Item Orders

Dirtista products may be produced by different fulfillment facilities.

If you order multiple products, your items may occasionally be shipped in separate packages and may arrive on different days.

You will receive tracking information for each shipment when available.

Shipping Costs

Shipping costs are displayed at checkout before your order is completed.

If Dirtista is offering a free-shipping promotion, the terms and minimum purchase requirement displayed on the website or during checkout will apply.

Order Address

Please carefully review your shipping address before submitting your order.

Because Dirtista products are made to order and may enter production shortly after purchase, we cannot guarantee that an address can be changed after an order has been submitted.

If you notice an incorrect address, contact us as soon as possible at:

support@dirtista.com

We will do our best to help, but changes cannot be guaranteed once production or shipment has begun.

Returned-to-Sender Packages

If a package is returned to the fulfillment facility because of an incorrect or incomplete address, failed delivery attempt, or other delivery issue, please contact us.

Additional shipping charges may apply if the package needs to be reshipped due to an incorrect address entered at checkout.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside Dirtista's control, including:

Severe weather
Carrier delays
Holidays
High shipping volume
Transportation disruptions
Customs delays
Incorrect or incomplete delivery information

We cannot guarantee an exact delivery date, but we will do our best to help if there is a problem with your shipment.

Lost or Missing Packages

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at:

support@dirtista.com

Include your order number and any relevant tracking information.

We will review the shipment information and help determine the appropriate next step.

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.

If you still cannot locate the package, contact us and we will review the situation with you.

International Shipping

International shipping times vary depending on the destination country, product, fulfillment facility, shipping method, carrier, and customs processing.

Standard international delivery may take approximately 10–30 business days after production, although some shipments may take longer.

International delivery estimates are not guaranteed.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local authorities and, when applicable, are the responsibility of the customer unless otherwise stated during checkout.

Dirtista does not control customs processing times or charges imposed by local governments or carriers.

Order Changes & Cancellations

Because products are made specifically for each order, we recommend contacting us immediately if you need to request a change or cancellation.

Once an order has entered production, we may be unable to cancel it or make changes to the product, size, color, or shipping information.

Damaged, Defective or Incorrect Products

Shipping issues involving a product that arrives damaged, defective, misprinted, or incorrect are covered separately under our Returns & Exchanges Policy.

Please contact us within 30 days of delivery with your order number and clear photos showing the problem so we can review the issue and work to make it right.