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Returns, Exchanges & Damaged Items Policy
At Dirtista, every product is made especially for you.
Many of our products are made to order, which means production begins after your order is placed rather than being pulled from a warehouse shelf. This helps us offer unique Dirtista designs while reducing unnecessary inventory and waste.
Because each item is produced specifically for your order, please review your size, color, style, and shipping information carefully before completing your purchase.
Returns & Exchanges
Because our products are made to order, we do not accept returns or exchanges for:
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Ordering the wrong size
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Choosing the wrong color
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Selecting the wrong style or product
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Changing your mind after ordering
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Preference issues unrelated to a product defect
We strongly recommend reviewing the product description and size chart before placing your order.
If you're unsure about sizing before purchasing, please contact us and we'll be happy to help.
Damaged, Defective or Incorrect Items
We want you to love your Dirtista order.
If your item arrives:
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Damaged
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Defective
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Misprinted
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With a manufacturing error
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Different from the item you ordered
please contact us within 30 days of delivery so we can make it right.
Depending on the issue, we may provide a replacement at no additional cost or a refund.
Please include:
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Your order number
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A description of the problem
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A clear photo showing the issue
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Additional photos if needed to verify the problem
In most cases involving a verified damaged or defective product, you will not need to return the original item.
How to Report a Problem
Email us at:
Please include your order number in the subject line and attach clear photos showing the problem.
Example subject:
Order #1234 – Damaged Item
We'll review your request and contact you with the next steps.
Wrong Size or Color Ordered
Because each Dirtista item is produced after your order is submitted, we are unable to provide a free replacement or refund when the incorrect size or color was selected at checkout.
Please double-check your selection before submitting your order and use the size chart provided on the product page whenever available.
Sale & Promotional Items
Sale and promotional items follow the same made-to-order policy as regularly priced products.
A discounted price does not affect your ability to contact us if your product arrives damaged, defective, misprinted, or incorrect.
Refunds for Approved Claims
If a refund is approved, it will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider after the refund has been issued.
Please Do Not Mail Products Back Without Approval
Please do not send an item back to Dirtista or to the return address shown on your package unless our customer support team specifically instructs you to do so.
For many verified manufacturing or damage claims, returning the item is not necessary.
Our Promise to You
Made-to-order doesn't mean you're on your own if something goes wrong.
If Dirtista or our production partner makes a mistake, we'll work with you to make it right.
Our goal is simple:
You order it. We make it for you. If we make a mistake, we'll take care of it.
Questions?
Questions about your order, sizing, or this policy?
Contact:
We're happy to help before or after you place your order.
Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer-protection laws.